Real humans. Real responses. No ticket black holes.
Pick the right inbox below and we'll get back to you quickly. Support and billing get answered within one business day; security reports are triaged in hours.
Product support
Trouble with sync, streaks, focus or anything else inside the app.
support@baserebuild.com
Billing
Invoices, refunds, plan switches, or fixing a failed payment.
billing@baserebuild.com
Privacy & security
Data requests, vulnerability reports, or anything covered by the privacy policy.
security@baserebuild.com
Press & partnerships
Media coverage, integrations, podcast invites and brand questions.
press@baserebuild.com
Anything else
Hellos, feedback, weird ideas, or you just want to introduce yourself.
hello@baserebuild.com
Support SLA
< 1 business day
For product, billing and account questions.
Security triage
< 4 hours
For verified vulnerability reports during business hours.
Office hours
Bi-weekly Friday
30 min open call, link drops in Discord on the day.
Quick answers before you hit send.
How fast do you respond?
Most emails are answered within one business day. Security and billing issues are triaged faster — usually under 4 hours during business hours.
Where are you based?
We're a fully remote team. The legal entity behind BaseRebuild handles billing in USD; tax invoices are issued automatically after each successful charge.
I want to cancel my subscription. Do I have to email you?
No. Open the app, go to Billing, hit Cancel — you keep access until the end of the billing period. Email is only for refund disputes or stuck payments.
Do you offer education or non-profit pricing?
Yes. Email billing@ from your institutional address with a one-line note about what you do and we'll send a code.
Is there a phone number?
No. Async-by-default lets us respond carefully and keep the team focused. Every email above goes to a real person.